In healthcare, almost no one enters the field without a desire to care—but good intentions don’t always translate into healthy teams or sustainable cultures. In this episode, inspired by Dr. Josh Hartzell’s recently published book, A Prescription for Caring in Healthcare Leadership, we explore the empathy gap in healthcare and why so many well-intentioned leaders struggle with execution. The conversation unpacks what caring leadership looks like in practice, how the absence of strong role models shapes culture, and why “a lack of know-how” often undermines even the best intentions. It’s a powerful reflection on leading with empathy—and creating the kind of healthcare culture most leaders aspire to, but few are taught how to build.