In this episode we interview Lynnette Phillips, a performance coach and leadership development professional. She discusses how to build a service-oriented culture, where empathy and engagement shape thriving workplaces. Through the head, heart, hands framework, she illustrates how strategic planning, continuous learning, and employee satisfaction go hand-in-hand to foster a responsive and resilient organizational culture. Leaders are encouraged to co-create solutions, prioritize authentic connections, and address skills gaps, recognizing that focusing on employee well-being is key to elevating workplace satisfaction and productivity.