Business leader, author, and pioneer of Economic Engagement Bill Fotsch joins host Rebecca Dhrimaj on Return on Empathy to dismantle conventional assumptions around corporate empathy, short-term management, and employee ownership. Reflecting on decades of turnaround experience—from early trials at Briggs & Stratton and JI Case to collaborations with Jack Stack and Steve Gund—Bill unpacks how treating employees like real partners directly fuels business resilience, top-line growth, and customer loyalty. Backed by empirical research conducted alongside Harvard and the University of St. Gallen, he details why genuine empathy requires concrete data, shared operational context, and aligning the collective interests of customers, employees, and owners.