In this episode, Steve Gund—CEO of The Gund Company and a fourth-generation business leader—shares how a transformative awakening from the late Bob Chapman (former Chairman and CEO of Barry-Wehmiller) redefined his perspective on leadership and the purpose of business. Steve discusses his personal journey from early childhood service to leading a thriving family-owned manufacturing business that has grown 15% annually for three decades. He breaks down how to turn empathetic listening from an abstract concept into an operationalized system, details their unique Individual Development Plan (IDP) process centered around personal dreams, and illustrates how viewing mistakes through After Action Reviews fosters psychological safety. Steve also explains how human-centered leadership and business performance mutually reinforce each other to cultivate lifelong flourishing at work and at home.