What does it take to steer the region’s largest, most complex hospital through a global crisis and daily high-stakes environments? In this episode, Dr. Gregory Argyros, President of MedStar Washington Hospital Center, shares how he transitioned from West Point and the U.S. Army to leading a civilian team of over 8,000 healthcare professionals. Dr. Argyros breaks down his revolutionary "One Team" philosophy—revealing why psychological safety, unwavering consistency, and treating everyone from environmental service workers to top surgeons as equals is the ultimate secret weapon against workplace burnout and retention crises. Tune in to hear incredible, real-life stories of how everyday hospitality and sharp instincts from non-clinical staff saved lives, and discover how to operationalize empathy to completely transform the power of teamwork in hospitals.